Sánchez Motor

Juan Perez Robles

2025-05-23

Google

Experiencia nefasta,dejo mi vehículo hace menos de un mes para cargar el aire acondicionado(ya está descargado)Voy al taller hablo con el dueño y la solución que me da "llevalo al servicio oficial,ellos tienen máquinas para comprobar la fuga que pueda haber".Total 155 euros tirados a la basura.

carlos betschmann

2025-05-19

Google

Trato muy profesional y cordial

Randolf van Vugt

2025-04-04

Google

Unfortunately, I am probably that one customer who left this shop unsatisfied, which is maybe a typical one- off experience. It starts with a 3 week waiting time before getting an appointment and ends with work not fully done combined with a highly unpleasant discussion and the request to leave the shop and never come back again, which shows also the lack of ability to handle complaints and accept own mistakes. For a total of 4,5 hours of work my car stayed 3,5 days at the shop, the invoice showed mistakes, one issue was ignored and one failure still exists after picking up the car and getting the statement that "all works fine and well". Well, it did not, they refused to accept my complaint in this matter. When I picked up the car, the front was full with greasy fingerprints and stains everywhere while my list with things to do was as clean as before, nobody has had it in its hands obviously. The communication during the work is bad, you don't get an update unless you ask for it, and even then the information is not satisfying, a Spanish thing to give confusing answers on clear questions. Overall an extremely unhappy experience and a workshop where I will definitely not go back and which I will surely not recommend to my friends here.

PS: I reduced my evaluation from two to one star. The answer says everything and confirms the highly unpleasant experience I had in this shop. Lack of understanding how to handle complaints is obvious, they rather prefer to send such customer away then to search for a solution how to solve the matter. What a pity.